Gambrells Glass Company - Gambrell's Glass Company is unprofessional

Bristol, Rhode Island 2 comments
Not resolved

I recently decided it was time to get a glass table top for our dining room table. I was sick of using a table pad and table cloths. My father came over to help me make a template of the table (40 by 72"). This was no easy task because we wanted to make it as precise as possible (the table has a small curviture on both ends). We actually flipped the table over and traced it onto a long sheet of paper that we taped together. We then brought the table outside and put it on a piece of plywood so we could use a knife to cut the template out accurately. So, by now you get what a pain in the butt this was....this company is very unprofessional and they will never get my business. I plan on going to another local glass company (Newport Glass). They actually quoted me a MUCH lower price and said they can do it right in the shop. I plan on informing everyone I know about how unprofessional Gambrell's Glass Co. is!

I brought the template to Gambrell's Glass Co. on Aquidneck Avenue in Middletown, RI. The girl working there hastily took my template and filled out a slip with my first name and phone number. The shop was not busy that day. The phone was not ringing and there was no one else in the shop. I am really not sure why she was so abrupt. When I asked her how long it will take, she kind of shrugged her shoulders and said a couple of days. She then looked at the template and assured me that they could cut it right there in the shop.

A week and a half went by and I did not hear from them. I gave them a call and they took down my name and number and told me they would get back to me. They never did...I called them two more times. They finally put me on hold and then actually quoted me $100 more than they had originally quoted me! This whole time I thought my glass table top was ready to go! I have company coming over in a few days and really wanted this table top by then! When I asked them why they did not have it ready. They said they had to send the template somewhere else to be looked at. I received no phone call telling me this. They also told me they are not sure if they can get my template back to me.

Review about: Glass Table.

Comments

Anonymous
Middletown, Rhode Island, United States #809631

They are a totally disfunctional family who doesn't care about the customer.I got screwed by them also.

Owner just yells and screams at the workers who are a bunch of lazy clowns.

STAY AWAY FROM THEM.I'm sure they will be our of business soon.

Anonymous
#689592

Isn't this company in Middletown, RI? I have been having similar issues with Gambrell Glass Co in Middletown.

Sorry for your issue. I know how frustrating it is.

You May Also Like